Patient conversion for medspas

See exactly where you lose patients, from the first call to the consult.

Moment scores every front-desk call and every consult, ties each one to whether the patient booked, and shows your team what to change to book more.

See Where You’re Losing Patients
  • Live across 20+ medspa locations
  • Works with your phones, booking software, and AI scribe
  • HIPAA compliant
↑ call 47 · 2:13 · the booking slipped here

68%

of pricing calls end without anyone trying to book.

60% vs 37%

booking rates of two coordinators at the same location.

The whole patient journey, in one place.

Your phone system knows who called. Your booking software knows who booked. Your scribe knows what happened in the consult. Moment connects all three.

  1. First call

    100new-patient calls

    Did anyone ask what they wanted, or ask them to book?

    Biggest drop-off

  2. Consult booked

    41

    Booking rate by coordinator and location.

  3. The consult

    35

    Did the provider build a plan the patient said yes to?

  4. Treatment booked

    21

    Which consults turn into treatment, by provider.

The difference is usually one question.

Without Moment

Caller“Hi, do you do Botox? How much is it?”
Front desk“Yeah, it’s $12 a unit. We’ve got openings next week if you want to come in.”
Caller“Okay, I’ll think about it. Thanks.”
Caller“Hi, do you do Botox? How much is it?”
Front desk“We do! Have you had Botox before, or would this be your first time? I’d love to get you in with one of our injectors for a quick consult so we tailor it to what you want. I’ve got Thursday at 2 or Friday at 10, which works better?”
Caller“Thursday works.”

Same caller. This time someone asked.

How it works

  1. 01

    Connect

    Plugs into the phones, booking software, and scribe you already use. Don’t see yours? We’ll build it.

  2. 02

    Score

    Every call and every consult, scored and matched to whether the patient booked.

  3. 03

    Find the drop-off

    Conversion at every step, by coordinator, provider, and location.

  4. 04

    Coach

    The exact calls and consults to coach on each week, plus AI practice calls for the front desk.

Moment doesn’t answer your phones or run your consults. It makes the people who do better.

One scorecard for every coordinator and provider, at every location. The cheapest EBITDA lever most groups aren’t using.

See where you’re losing patients.

Connect your phone system and we’ll score your last 30 days of calls, free. You’ll see where patients drop off before they ever book.

HIPAA compliant. Calls and consult transcripts are protected health information. We encrypt them in transit and at rest and sign a BAA with every customer.