You spend hundreds to make the phone ring — make sure those calls book.
Moment scores every call your team takes and shows you exactly where bookings are slipping away — so you convert more leads into appointments, grow revenue, and get more out of every dollar you spend on marketing.
What you can't see is costing you.
Same caller, same question — two very different outcomes. Moment grades every one.
Caller: “Hi, do you do Botox? How much is it?”
Front desk: “Yeah, it’s $12 a unit. We’ve got openings next week if you want to come in.”
Caller: “Okay, I’ll think about it. Thanks.”
~$300 in marketing to make this call happen. Gone — and you'd never know why.
Caller: “Hi, do you do Botox? How much is it?”
Front desk: “We do! Have you had Botox before, or would this be your first time? I’d love to get you in with one of our injectors for a quick consult so we tailor it to what you want — I’ve got Thursday at 2 or Friday at 10, which works better?”
Caller: “Thursday works.”
How It Works
Three simple steps to see how every call is performing
Connects to your phone system
Pulls in every call your team takes automatically. No new hardware, nothing for your team to run.
Moment scores every call
Each call is graded on what actually drives bookings: a strong greeting, understanding what the patient wants, communicating value, and asking for the appointment.
Coach your front desk on every call
See how each staff member is performing and coach them with real call examples — so your whole front desk gets better at turning calls into booked appointments.
Your most expensive lead is the one that hangs up.
It costs hundreds in marketing to make the phone ring. When that call is mishandled, you lose three things at once: the booking, the ad spend that earned the call, and every future visit that patient would've made. Most medspas have no way to see how often it's happening — because no one is grading the calls.
Built for medspas that want more bookings from the calls they're already paying for.
Moment turns every inbound call into data you can act on, without adding to your team's workload.
- Convert more leads into appointments and grow revenue
- Every call scored automatically
- See exactly where a call lost the booking
- Track booking rate by location and front-desk staff
- Coach with real call examples, not guesswork
- Works with your existing phone system — nothing new to install
- Fully HIPAA compliant with end-to-end encryption
Fully HIPAA Compliant
Call recordings and transcripts are protected health information, and we treat them that way. Moment is built from the ground up for HIPAA compliance, with end-to-end encryption, secure data storage, signed Business Associate Agreements, and regular third-party security audits.
Want to see how your calls actually score?
Let's talk about how many bookings your calls are leaving on the table.